Shipping Policy

How long is delivery?

Hair orders that are IN STOCK will ship within 2-3 business days. 

All other hair orders will take 2-3 days to process.  All hair orders are shipped within 5-7 business days.  Once your order has shipped, you will receive an email notification with your tracking number.

How Long is Order Processing?

Please allow 3-5 business days for processing.  Processing occurs Monday - Friday. 

Do You Offer Refunds/Exchanges?

Due to health regulations, hygiene concerns and the nature of the product , we do not offer refunds or exchanges for used, touched, damaged, open or installed bundles.

All sales are final. By ordering with our company, you agree to all of our policies.

We know mistakes happen. If our company sends you the wrong order please email us immediately and our customer service team will assist you!

Email: Hello@thebberry.com

Will my order be here in Time for my Scheduled Hair Appointment?

We encourage customers to make their hair appointment AFTER you've received your order incase of carrier delays. We are not responsible for customers missing hair appointments or deposits because your hair didn't arrive in time.

Do you Ship to PO Boxes?

No. We only ship to physical addresses. Any order with a PO Box address will be cancelled.

 

When Will I Receive My Tracking Number?

Tracking numbers are updated when your order is physically shipped off after Processing. Please allow 24-48 hours for the tracking number to start showing tracking history.

Once your order has shipped, we can not control any delays on the carriers part or speed up delivery, as we don't have the package anymore.

My Tracking number Isn't Updating, What Do I Do?

If your Tracking number hasn't updated in 2 Days after receiving it, please reach out to our Customer Service department at Hello@thebberry.com. Most likely it's because the carrier hasn't scanned the package in yet.

Why Was My Order Flagged?

If our Systems Flag your order for Any Reason, you’ll have to Show an ID matching the name and shipping address on the order before your order ships. Failure to show your ID will result in your order being cancelled and reported to avoid a fraud chargeback. 

Contact information:

Email: Hello@thebberry.com

Text: 202-567-7547